FAQs
What is the delivery time? ▼
Orders are delivered within 7 business days depending on your location.
Do you offer Cash on Delivery (COD)? ▼
Yes, we offer Cash on Delivery (COD) for selected locations.
Do you ship internationally? ▼
Yes, we offer worldwide shipping. Delivery time may vary for international orders.
How can I track my order? ▼
Once your order is shipped, tracking details will be shared via SMS or email.
Can I cancel my order after placing it? ▼
Yes, cancellation is allowed even after dispatch. If already shipped, it will be processed after return.
What is your return policy? ▼
Returns are accepted only for damaged, defective, or wrong products.
Is an unboxing video required for returns? ▼
Yes, an unboxing video is mandatory for any return or damage claim.
When will I receive my refund? ▼
Refunds are processed within 5–7 business days after product inspection.
Are used products eligible for return? ▼
No, used or partially used products are not eligible for return.
What if I receive a wrong product? ▼
You can request a return within 48 hours with proper proof.
Do you charge shipping fees? ▼
Shipping charges may apply depending on your location and order value.
Will I get updates about my order? ▼
Yes, you will receive order and shipping updates via SMS and email.
Can I change my delivery address after placing an order? ▼
Yes, you can request address changes before delivery by contacting support.
Are your perfumes long-lasting? ▼
Yes, DARKUD fragrances are curated for a premium and long-lasting experience.
How can I contact customer support? ▼
You can contact us via email or WhatsApp for any queries or support.